Delivery & Returns

Delivery

We deliver to Ireland & the UK. In stock items are usually dispatched within 24 hours of placing your order. Larger items are usually dispatched within 48 hours. Standard delivery is 48 hours from date of dispatch excluding weekends (so please allow 2-3 working days for delivery from date of purchase. Larger furniture items may take longer, lead times will be stated with product information.

Irish Delivery

Standard delivery: 2-4 working days (from date of dispatch) €5

Working days are Monday – Friday, excluding Bank Holidays. 

If by mistake your address details are entered incorrectly and shipped, please be aware that we will charge shipping again to resend your order.

In stock items are dispatched the same day if ordered by 12pm. Orders after 2pm or weekend orders will be dispatched the next working day. Larger or heavy orders may be dispatched the following day by courier, but will usually be on a next day service.

Collect in Store

You can collect your order from our shop. Please select the ‘COLLECT’ option and leave us a note for when you would like to pick u your order. Please note that some items are not in stock in the shop so it may take 24 hours to get them to the store for you to collect. But if you need them in a hurry give us a call and we will do our best to have items for you to collect sooner 

Shipping outside IRELAND

Currently we ship to the UK and Ireland but will extend this service later in 2020. If you live outside either of these destinations and would like to make a purchase, please contact us on info@finderskeepersthestore.ie and we will see if we can arrange shipping to you.

Shipping to the UK

UK delivery is  €12

For dispatches, we use An Post Couriers for deliveries to the UK. Deliveries to the UK will take 3-4 working days.

Returns

If you are not happy with your product, let us know within 5 days of receipt. If you want to return your items we will be happy to refund or replace the item for you as long as the goods are in their original packaging and condition, with the invoice as proof of purchase within 14 days of receipt to: Please contact us by email before returning any items: info@finderskeepersthestore.ie.

Please note we do not accept returns for mustard lockers unless faulty or damaged.

Items can be returned to:

Returns Department, FINDERS KEEPERS, 13 MICHAEL STREET, WATERFORD X91 H212. IRELAND

Please note on non faulty items, we cannot refund the postage paid for delivery from us to yourself, or refund for the cost of returning the item to us. We will not be held liable for any loss or damage during return.

Please ensure that goods are returned unused and in their original condition (including the packaging). If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.

Please make sure items are well packaged, as we cannot be held responsible for breakages in returned items. Ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit.

If you wish to cancel your order prior to dispatch, please email us at info@finderskeepersthestore.ie. If your order has already been dispatched you will need to follow the procedure set out in the returns policy.

If an item you have received is damaged or defective please inform us within 3 days of delivery to arrange a replacement to be sent where possible. We reserve the right to request that faulty items are returned to us before we issue an exchange or a refund 

Delivery charge and returned postage will only be refunded if the item is faulty.

Once we have agreed to replace or refund any items, this will be processed within 24 hours and the replacement received within our standard shipping times. Refunds will depend on bank processing times.

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow  5-15 days for a full refund from the date we receive the goods. 

Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot, we therefore suggest you return items using a recorded delivery service. 

*Please note: items excluded from this policy are any special orders; hats; hair accessories. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.

RETURNS POLICY FOR LOCKERS

We do not accept returns for lockers unless they are faulty or damaged so we advise checking measurements ahead of ordering.